If you are considering a refund, please review our refund policy conditions outlined below to determine your eligibility.

Conditions for Refunds

  1. Authorization Required: Refunds are only processed after obtaining authorization from the product creator. As we are solely resellers, we must follow the refund policies set by the product creators. If its technical incompatibility we can process without authorization from the product creator.
  2. 14-Day Refund Window:
    • Digital Products: You may request a refund within 14 days of purchase, provided that the digital product has not been used & is not working.
    • Technical Incompatibility: If there is a technical incompatibility not specified by the website, you may be eligible for a refund within 14 days of purchase.
    • Hardware Products: Product has to be unused, unmodified, with original firmware retained, and includes all accessories and documentation, otherwise the refund may be denied and you will have to pay the shippinh back to you.
  3. Payment Method Restrictions:
    • Paysafecard: Payments made using Paysafecard are non-refundable buy can be exchanged.
    • Credit Card (Stripe): Refunds for payments made by credit card via Stripe can take between 2 to 14 days to process.
    • PayPal: Refunds for payments made via PayPal can take up to 72 hours to process.
  4. Shipping Refund Policy
    In case hardware has to be sent back to use, you have to pay for any Shipping Fees, Import Taxes, Customs or any other fee that may apply for the shipping to us.
    IF the hardware was damaged before you received it we will pay the shipping back to us AFTER the product went to the inspection.
  5. Non-Refundable Cases:
    • Bank/PayPal Dispute: If the customer has opened a bank or PayPal dispute.
    • Regret Purchase: If the customer wishes to cancel their purchase due to a change of mind.
    • HardWare Id Issue: Product are mostly hwid locked, theyre staff can refuse your hwid reset if you dont provide enough proof to prove that you are not sharing / selling your key / account.
    • Third party software issue: If the customer have third party softwares as antivirus, and does not want to disable it or are not able to disable it due to different reason.
    • Modificatioin / Firmware issue: You, as the customer is responsible of any damage caused to the product post-installation of third party software / firmware. We recommend buying from knowned provider to lower the risk of breaking your hardware.

How to Request a Refund

To request a refund, please contact our customer service team with the following information:

  • Your order number
  • The reason for the refund request
  • Any supporting evidence (e.g., screenshots of technical issues)

Contact Information

If you have any questions regarding our refund policy, please reach out to us at:

Email: contact@lmarket.fr
Phone: +33757836754
Discord: https://discord.gg/lmarketdma

We appreciate your understanding and cooperation.